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If you're unhappy with your order, then we can exchange it for a different shirt.

We also offer full 30 day returns provided the product is returned in the same condition it was sent out in, excluding the return shipping fee to our facility.

This means if the shirt has been detagged, worn, washed or marked then we cannot take

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Good things take time!  We work with small independent designers that handcraft each and every piece with love and care.  It is through this labor of love that your Unique-Yet-Timeless jewelry comes into being. Our lead times are usually around 6-8 weeks if your piece is handmade to order, if we have your piece in stock it will ship within 1-2 business days. However, if you have any questions about a sooner delivery, please feel free to contact us!

While we guarantee delivery to your mailing address provided on your order, please note we are not liable for any incorrect addresses that may be input by error at the time your order is placed. If you need to edit your shipping address, we're happy to assist! Kindly reach out to us at or call us at (424) 387-8000 before your order is shipped.

Black Friday Sale / Anniversary Sale / Discount Codes - All discounts applied include everything except any styles when you choose your own diamond. Cannot be combined with any other offers or discounts. 

Sample/Last Chance Sale - All discounts automatically applied and cannot be combined with any other offers or discounts. All pieces purchased during this sale are FINAL SALE and ineligible for return/exchange.

Any engagement rings or designs where you select a specific diamond(s) are final sale and ineligible for return/exchange.

We offer free 60 day returns from the date of delivery on orders in like-new condition within the U.S. - no questions asked. Kindly fill out the form here Returns & Repairs and we will follow up with you!

**Orders for custom (including custom gold requests) or engraved pieces cannot be cancelled, returned or exchanged.**

**Once a ring has been resized or exchanged for a different size, it is no longer eligible for return or exchange.**

No worries, it happens! We will send you a return label and resize the ring for you at no additional cost within 60 days of receiving your order. You can also order a $5 Ring Sizer on our site so you can measure your finger precisely.

If you need any adjusting after the 60 day policy, we are happy to resize it for you for an additional fee of $35. Simply reach out to us and we'll get the process started!

**Once a ring has been resized or exchanged for a different size, it is no longer eligible for return or exchange.**

Yes, most of our pieces can be made in yellow gold, rose gold, or white gold for no additional cost. Please allow 4-8 weeks for your piece to be handcrafted! Kindly write the color of gold you would like in the "order notes" at checkout, or reply to your order confirmation email saying you would like it in another color of gold.

We can also make most of our pieces in Platinum for an additional cost. Kindly reach out for more information if you are interested in a custom Platinum piece!

**All pieces made in a custom gold is final sale and ineligible for cancellations, refunds, exchanges, or store credit.**

Absolutely! While our standard necklace lengths is 16" (unless noted otherwise) we are happy to create your necklace in any length you prefer, for an additional $10 per inch. Please note, prices may vary based on the chain style/design and your custom length pieces will be final sale. Kindly give us a call at (424) 387-8000 or email us at hello@audryrosejewelry.comto assist you with your special request!

Yes! We would be happy to add a personalized engraving or inscription to most of our pieces for an additional $15. Our most common request is adding an engraving to the inside of the band of a ring - while we can certainly do this, please note depending on the band width, the inscription can be small.

**All engraved items are final sale and ineligible for return/exchange. Price may be subject to change dependant on length/detail of engraving**

We are happy to send replacement earring backings for $25 per pair. Kindly reach out to us via email at to get this order started!

Shipping outside of the USA is a flat rate of $30. We ship via DHL, and shipping times are approximately 5-8 business days. We do not accept international returns, repairs, or resizes. You are responsible for taxes and duties assessed on delivery.  We have no way of estimating what taxes & duties will be, as they vary greatly in each country.  Please contact your local carrier for an accurate estimate.

We offer a lifetime warranty on all pieces priced at $150 or more if your stones become loose or pop out and falls within our normal wear and tear policy. We also cover any manufacturing defect. 

Items that fall outside the scope of our wear and tear policy includes misshapened bands, bent or broken prongs, any visible chips on the surface of remaining stones. These defects suggest jewelry that is worn during strenuous activity or impact on a hard surface which does not signify a manufacturing defect.

If the ring has been resized or worked on by another jeweler, we can no longer cover the ring’s repair. We will do our best to restore all damage from pools, or hot tubs, but please do not wear your jewelry in either as your jewelry will be damaged.

Kindly fill out this Repair Form and we will get back to you with the next steps!

**All Demi Rose items are excluded from this warranty.**

Audry Rose and it's designers use conflict free diamonds! If you have any questions about a particular piece, please email us and we would be happy to provide more information.

Yes! We are happy to honor exchanges up to 60 days from receiving your order. Please let us know when you request your return label, and we will give you a store credit so you can begin shopping! We cannot ship your new purchase until your original has been returned to us.

We are happy to send you photos/videos of your dream stack! Just reach out to us via email at and we will start styling!!

  • Remove jewelry during strenuous tasks such as working out
  • Never wear your jewelry in a pool or spa
  • Read more on jewelry care here: Jewelry Care Guide