Key to My Heart Pendant

Yes! Most styles on our site can be made in a different color of gold. Email us at hello@audryrosejewelry.com for more information. You can also make your request in the order notes at checkout - Kindly note: All custom gold colors are final sale. If this makes you nervous, we can send you an in-stock piece after your purchase to make sure you love it just as much in person (before we start working on your custom order!)

We are also happy to email you pictures of what the pieces look like in your preferred color of gold.

We offer free 60 day returns from the date of delivery - no questions asked. Kindly email us at hello@audryrosejewelry.com and we will send you a return label.

You are also more then welcome to exchange your item.

Rest assured we 100% guarantee delivery. Please note we are not liable for any incorrect addresses that may be input by error at the time your order is placed. If you need to edit your shipping address, we're happy to assist! Kindly reach out to us at hello@audryrosejewelry.com or call us at (424) 387-8000 before your order is shipped.

We are happy to send you photos/videos of your dream stack! Just reach out to us via email at hello@audryrosejewelry.com and we will start styling!!

Good things take time!  We work with small independent designers that handcraft each and every piece with love and care.  It is through this labor of love that your Unique-Yet-Timeless jewelry comes into being. Our lead times are usually around 6-8 weeks, however, our site is currently inventoried for Christmas, so your piece may still be in production. We do guarantee delivery by Christmas, but if you have any questions about what we have in stock or on-hand for a sooner delivery, please feel free to contact us!

Free Resizing/Size Exchange

• Free Resizing: Every customer is entitled to 1 free resizing or size exchange within the first 5 years of purchase. After this period, resizing will incur a fee, starting at $35, depending on the design of the piece.
• Resizing Limitations: In some cases, the design of the jewelry may not allow for resizing. If this is the case, we offer a free size exchange instead within 60 days of you receiving your piece. Once a size exchange is made, the jewelry is no longer eligible for returns, refunds, exchanges, or store credit.
• We do not mark up resizing or repair costs; we simply pass along the direct cost of the service to you.

Absolutely! While our standard necklace lengths is 16" (unless noted otherwise) we are happy to create your necklace in any length you prefer, for an additional $10 per inch. Please note, prices may vary based on the chain style/design and your custom length pieces will be final sale. Kindly give us a call at (424) 387-8000 or email us at hello@audryrosejewelry.com to assist you with your special request!

We are happy to send replacement earring backings for $25 per pair. Kindly reach out to us via email at hello@audryrosejewelry.com to get this order started!

Shipping outside of the USA is a flat rate of $30. We ship via DHL, and shipping times are approximately 5-8 business days. We do not accept international returns, repairs, or resizes. You are responsible for taxes and duties assessed on delivery.  We have no way of estimating what taxes & duties will be, as they vary greatly in each country.  Please contact your local carrier for an accurate estimate.

Any engagement rings or designs where you select a specific diamond(s) are final sale and ineligible for return/exchange.

We are committed to providing our customers with high-quality craftsmanship and exceptional service. Our warranty policy ensures the longevity of your jewelry while maintaining the integrity of our designs. Should you need to make a warranty claim, please contact our customer service team, and we will guide you through the process.

Pieces Over $150

We offer a 1-year warranty from the date of purchase. This warranty covers any defects in material or workmanship. If your piece is found to have a manufacturing defect, we will remedy it at no cost to you.

Pieces Over $5,000

We offer a lifetime warranty which covers defects in materials and craftsmanship, and we will remedy your piece at no cost, as long as the issue is a result of a manufacturing defect.

What Is Covered

• Manufacturing Defects: If your jewelry has a manufacturing defect, it will be repaired or replaced at no cost, provided the piece is still within the warranty period (1 year for pieces over $150, lifetime for pieces over $5,000).
• Repairs: If we find that a repair is necessary due to a manufacturing defect, we will cover the cost of the repair. If the jewelry cannot be adequately repaired, we will replace it at no additional cost.

What Is Not Covered

The warranty does not cover damage due to:

• Accidents or Negligence: Including dropped, crushed, or bent jewelry.
• Abnormal Wear: Such as bent bands, broken prongs, or missing stones resulting from a compromised setting.
• Alterations: Any work performed by someone other than Audry Rose will void the warranty.

While we do not cover these types of damage under our warranty, we are happy to assess and repair them for a fee. We will provide a clear estimate after we inspect the piece, and we do not mark up repair costs — you will only pay for the actual cost of repair.

Important Notes

• The warranty is valid only for the original recipient of the jewelry.
• Each repair or replacement request will be evaluated on a case-by-case basis.
• Any work performed on your jewelry by a third party (outside of Audry Rose) automatically voids the warranty.
• Warranty coverage does not extend to any damage caused by improper care or usage.

Audry Rose and it's designers use conflict free diamonds! If you have any questions about a particular piece, please email us and we would be happy to provide more information.

Yes! We are happy to honor exchanges up to 60 days from receiving your order. Please let us know when you request your return label, and we will give you a store credit so you can begin shopping! We cannot ship your new purchase until your original has been returned to us.

• Remove jewelry during strenuous tasks such as working out
• Never wear your jewelry in a pool or spa
• Read more on jewelry care here: Jewelry Care Guide