Trust Your Heart Carved Turquoise Charm

Yes! Most styles on our site can be made in a different color of gold. Email us at hello@audryrosejewlry.com for more information. You can also make your request in the order notes at checkout - Kindly note: All custom gold colors are final sale. If this makes you nervous, we can send you an in-stock piece after your purchase to make sure you love it just as much in person (before we start working on your custom order!)

We are also happy to email you pictures of what the pieces look like in your preferred color of gold.

We offer free 60 day returns from the date of delivery - no questions asked. Kindly email us at hello@audryrosejewelry.com and we will send you a return label.

You are also more then welcome to exchange your item.

Rest assured we 100% guarantee delivery. Please note we are not liable for any incorrect addresses that may be input by error at the time your order is placed. If you need to edit your shipping address, we're happy to assist! Kindly reach out to us at hello@audryrosejewelry.com or call us at (424) 387-8000 before your order is shipped.

We are happy to send you photos/videos of your dream stack! Just reach out to us via email at hello@audryrosejewelry.com and we will start styling!!

Good things take time!  We work with small independent designers that handcraft each and every piece with love and care.  It is through this labor of love that your Unique-Yet-Timeless jewelry comes into being. Our lead times are usually around 6-8 weeks, however, our site is currently inventoried for Christmas, so your piece may still be in production. We do guarantee delivery by Christmas, but if you have any questions about what we have in stock or on-hand for a sooner delivery, please feel free to contact us!

No worries, it happens! We will send you a return label and resize the ring for you at no additional cost within 60 days of receiving your order. You can also order a $5 Ring Sizer on our site so you can measure your finger precisely.

If you need any adjusting after the 60 day policy, we are happy to resize it for you for an additional fee of $35. Simply reach out to us and we'll get the process started!

**Once a ring has been resized or exchanged for a different size, it is no longer eligible for return or exchange.**

Absolutely! While our standard necklace lengths is 16" (unless noted otherwise) we are happy to create your necklace in any length you prefer, for an additional $10 per inch. Please note, prices may vary based on the chain style/design and your custom length pieces will be final sale. Kindly give us a call at (424) 387-8000 or email us at hello@audryrosejewelry.com to assist you with your special request!

We are happy to send replacement earring backings for $25 per pair. Kindly reach out to us via email at hello@audryrosejewelry.com to get this order started!

Shipping outside of the USA is a flat rate of $30. We ship via DHL, and shipping times are approximately 5-8 business days. We do not accept international returns, repairs, or resizes. You are responsible for taxes and duties assessed on delivery.  We have no way of estimating what taxes & duties will be, as they vary greatly in each country.  Please contact your local carrier for an accurate estimate.

Any engagement rings or designs where you select a specific diamond(s) are final sale and ineligible for return/exchange.

We offer a lifetime warranty on all pieces priced at $150 or more if your stones become loose or pop out and falls within our normal wear and tear policy. Pieces priced at $2,000 or more have a limited lifetime warranty.  We also cover any manufacturing defect. 

Items that fall outside the scope of our wear and tear policy includes misshapened bands, bent or broken prongs, any visible chips on the surface of remaining stones. These defects suggest jewelry that is worn during strenuous activity or impact on a hard surface which does not signify a manufacturing defect.

If the ring has been resized or worked on by another jeweler, we can no longer cover the ring’s repair. We will do our best to restore all damage from pools, or hot tubs, but please do not wear your jewelry in either as your jewelry will be damaged.

Kindly email us hello@audryrosejewelry.com with your order number and an explanation of what happened and we will be happy to help!!

**All Demi Rose items are excluded from this warranty.**

Audry Rose and it's designers use conflict free diamonds! If you have any questions about a particular piece, please email us and we would be happy to provide more information.

Yes! We are happy to honor exchanges up to 60 days from receiving your order. Please let us know when you request your return label, and we will give you a store credit so you can begin shopping! We cannot ship your new purchase until your original has been returned to us.

• Remove jewelry during strenuous tasks such as working out
• Never wear your jewelry in a pool or spa
• Read more on jewelry care here: Jewelry Care Guide